Your partner for a successful launch or handover
When starting a new O&M contract, you may face the following challenges:
• Develop or upgrade a customised set of O&M plans, procedures and instructions,
• Recruit experienced O&M managers, specialists and staff,
• Select reliable and cost effective subcontractors,
• Plan, prepare and deliver training to your staff,
• Design and implement your IT solutions.
Thanks to our unmatched track record in designing and implementing new railway organisations worldwide, we offer a complete range of solutions to suit your needs and meet your deadlines.
Our approach
We leverage on the combined experience of our team accumulated across more than 15 successful railway launches over the past 30 years. We develop the documentation you need to achieve the highest levels of quality, safety and performance from Day One
• In compliance with the latest ISO standards (ISO 9001, 14001, 45001, 55001 …) and relevant rail safety management standards,
• Consistent documentation hierarchy across all matters,
• Integrated Management System and electronic Document Management as easy add-ons,
• Maximal leverage on your own resources, best practices and your company specific practices,
• Based on intimate long standing technical knowledge
Typical content
Development/Handover
Detailed Master Schedule, with dependencies, timelines (Level 2-4 Work Breakdown Structure) + project control procedures
HSQE and Security
HSQE & Security Management Systems: includes plans/manuals, procedures and forms
Operations
Operations of OCC, Trains, Stations, Depots Detailed Procedures and Work Instructions
Transit Systems Maintenance (TSM)
Asset Management Procedures and Maintenance Services Procedures & Work Instructions for Rolling Stock, Signalling & Comms, Power Supply, Depots & Equipment and other transit related systems (e.g. PSDs)
Civils Maintenance
Maintenance Services Procedures & Instructions of Tracks/Guideway, Viaducts, Bridges & Tunnels, Buildings
Facilities Maintenance
Maintenance and cleaning services procedures & instructions of facilities and equipment inside the stations (Elevators & Escalators, HVAC, Fire Protection and other ‘MEP’ systems)
Performance and Reporting
Performance Management Procedures by KPI (or set of KPI’s) Reporting Procedures and Templates (to Owner)
Our approach
Our training team supports your O&M organisation as and when required with:
• Training documentation developed by technical experts on latest standards (SCORM compliant),
• Experienced key instructors mobilised as needed,
• Comprehensive training planning,
• Day-to-day management, scheduling and administration on demand,
• Development of E-Learning and remote learning modules to reduce cost and delivery time,
• Maximum leverage on your own resources, best practices and your company specific practices,
• Based on in-depth technical knowledge and experience.
Typical content
Detailed Training Program
Detailed Training Plan with: overview of each course, training detailed program (by area), training resources (instructors & facilities)
Training Material
Development of Training Material: i.e. for each course: Lesson Plan, Instructor Manuals, Trainee Manuals, Assessment Manuals
E-Learning
Development of E-Learning Modules for express mobilisation or competence refresh Full integration with diverse Learning Management Systems
Training Delivery
Training delivery by qualified instructors on premises from attendance to D&B KI training to assessment and certification
Training Programme Management
Programme management of all training activities
Our approach
Our IT teams develop and implement customised solutions to meet the specific needs of your local and global organisations.:
• End-to-end support from enterprise architecture design through to implementation and managed services,
• Act as integrator and programme manager of all solutions: Maintenance Management Information System / Enterprise Asset Managament, ERP, Business Intelligence, Operations Planning, Fleet Management…
• Offer easy-to-implement advanced Document Management Systems for Operations, Maintenance and Management Teams: Digital Companions
• Manage your asset data structuring, consolidation and integration.
Typical activities
IT Architecture Design & Planning
High level and detailed design of Enterprise Architecture for O&M companies covering Asset Management, Maintenance, Operations planning, Finance/Procurement/HR, Operations/Fleet Management… Procurement of subcontractors Programme management and integration
MMIS/EAM Design & Implementation incl. Asset Data Handover
High level and detailed design of the Maintenance Management Information System /Enterprise Asset Management on IBM Maximo or SAP Implementation until successful Go Live – Managed Services on Cloud
Digital Companions ©
Our digital solution for efficient O&M Teams: – Operations Companion © – Maintenance Companion © – Management Companion ©
Our approach
Our procurement and commercial specialists can support your O&M start-up organisation in:
• Establishing your corporate governance,
• Developing your procurement and finance plans and procedures,
• Identifying, selecting and supervising your local contractors,
• Developing your performance management dashboards and reporting procedures leveraging on latest Business Intelligence tools.
Typical activities
Financial Planning
Development of detailed budget for Mobilization Period Development of Medium Term Plan for Commercial Services Period Development of Financial Procedures
Procurement Planning
Development of detailed procurement plan Development of Procurement Procedures
Procurement Support
Development and/or management of RFQ/RFP with local subcontractors Includes detailed scope of work, general terms & conditions (as termsheet), instr. to tenderers, longlisting & shortlisting, Q&A, evaluation
Commercial Support
Support to commercial negotiations with Client and key subcontractors
